Refund policy

Returns and exchanges: 30 calendar days

Robe Spot accepts returns for defective and non-defective products, and eligible exchanges, within 30 calendar days after delivery in the United States.

  • Return window: 30 calendar days after delivery.
  • Condition for a change-of-mind return or exchange: new, unused and unwashed, in original condition with original tags and packaging.
  • Return method: by mail.
  • Change-of-mind return shipping and label: the customer's responsibility.
  • Confirmed damaged, defective or incorrect items supplied by us: we pay the applicable return shipping costs.
  • Restocking fee: none ($0).

Start a return or exchange

Email info@robespot.com within 30 calendar days after delivery with your order number and the item you want to return or exchange. Contact us before mailing the item so we can provide instructions. For a change-of-mind return, you arrange and pay for the return label. Keep your shipment receipt and tracking information.

Return address: Robe Spot Inc, 4311 15th Ave, Brooklyn, NY 11219, USA.

Damaged, defective or incorrect items

We accept return requests for damaged, defective and incorrect items within the same 30-calendar-day window after delivery. Include your order number, a description of the issue and clear photographs. If the issue is confirmed to be our responsibility, we pay the applicable return shipping costs and explain how the return will be arranged. This policy does not limit applicable statutory rights.

Refunds

After we receive and inspect the returned item, we will notify you of the outcome. Approved refunds are processed to the original payment method within 3–5 business days after receipt and inspection. Your bank or payment provider may need additional time to post the credit. No restocking fee is charged. Standard outbound shipping is free, so no Standard outbound shipping charge is deducted from an approved refund.

Exchanges and cancellations

We accept eligible exchange requests within 30 calendar days after delivery under the same condition and return-shipping rules above. A replacement depends on stock availability. If the requested replacement is unavailable, an eligible return can be refunded instead. Contact us promptly for a cancellation or order change; those requests depend on processing and shipping status. See Payment and Cancellations.

Contact

Robe Spot Inc
4311 15th Ave
Brooklyn, NY 11219, USA
Email: info@robespot.com
Phone: +1 718-851-4039

Customer service hours, Eastern Time (America/New_York): Monday–Thursday 11:00 AM–6:30 PM; Friday 11:30 AM–1:30 PM; Saturday closed; Sunday 11:30 AM–6:00 PM. Daylight saving time follows local New York rules.