Order Help

Help with an existing order

Email info@robespot.com or call +1 718-851-4039. Include your order number and the name or email used at checkout so we can locate your order. Do not send payment card details.

Shipment updates

Use the shipment details provided with your order to check available carrier updates. Order processing takes 1–2 business days and estimated transit is 3–5 business days after dispatch. Contact us if the shipment appears delayed, damaged or incorrectly delivered so we can investigate.

Address or item changes

Send a correction request as soon as possible. We can assess a change only according to the order's current status. Changes are not guaranteed after processing or dispatch.

Returns and product issues

Request an eligible return within 30 calendar days after delivery. If an item arrives damaged, defective or incorrect, please contact us within 30 calendar days after delivery with photographs. We pay applicable return shipping for confirmed merchant errors or defects. Applicable statutory rights are not limited. Review our Returns and Refunds before mailing an item.

Customer service

Robe Spot Inc
4311 15th Ave
Brooklyn, NY 11219, USA
Email: info@robespot.com
Phone: +1 718-851-4039

Customer service hours, Eastern Time (America/New_York): Monday–Thursday 11:00 AM–6:30 PM; Friday 11:30 AM–1:30 PM; Saturday closed; Sunday 11:30 AM–6:00 PM. Daylight saving time follows local New York rules.